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Personal information

We value our customers, and our priority is to ensure your personal information is secure and your privacy is respected. We collect customer information when you place an order online, in an effort to improve your shopping experience and to communicate with you about our products and promotions. In addition, you may elect to sign up to receive email updates about our products and promotions.

We collect personal information only when you voluntarily submit the information and we most definitely do not sell or rent the information you provide to us to third parties. When you make an online purchase from us, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you by telephone, email or regular post if we have other questions regarding your order.

If at any time you would like us to remove you from our email mailing list or registration database, please contact us via email, including your full name and the email address used when accessing or ordering from our site.

We may contain links to other sites that are not under our control. These web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked web sites and provide these links solely for the convenience and information of our visitors.

Payment security

We use Global Payments security system. Global Payments is HSBC Bank plc’s preferred supplier for card processing in the UK. Global Payments is a trading name of GPUK LLP. GPUK LLP is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (504290) for the provision of payment services. All transaction information passed between merchant sites and the Global Payments systems are encrypted using 128-bit SSL certificates. Sounds complicated, we know. You can feel secure in the knowledge that nothing you pass to the Global Payments servers can be examined, used or modified by third parties attempting to gain access to sensitive information. Your details are not disclosed to any third parties without your consent. For more information please visit www.http://www.globalpaymentsinc.co.uk

Email Marketing and Newsletters Opt-in and Opt-out

When you register an account with us, you will be given the option to opt-out of subscribing to newlsetter service. Our newsletter service provides you with email alerts for new products, discounts, sale products, contests, new brands and other items of interest.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Lace & Ribbons Ltd.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account.

Alternatively, to opt out of any direct mail service or updates, please contact our customer care team on +44 (0) 2035880090 or by email to customersupport@laceandribbons.co.uk.

Cookie policy

Lace & Ribbons uses cookies to give you a tailored, personalised shopping experience each time you use our website.

Cookies are small data files that are sent to us by your computer. Allowing us to access these when you visit in the future means that features on our website will be personalised to your preferences, making the use of our website more convenient.

By using our website, it means you consent to the use of our cookies. You can delete and restrict cookies at any time through your browser. Just check the 'Help' menu to learn how to change your cookie preferences.

Lace & Ribbons is a trading name of Lace & Ribbons Ltd
Registered Office: 2, 24 Artesian Road W2 5AR London
Company number: 08600742, Registered in England
VAT number: 166 6404 96