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Free delivery on UK orders over £50. Free UK returns!

Delivery


FREE SHIPPING ON UK ORDERS OVER £50


United Kingdom Standard (2 -5 working days) £3.95
  Express (next working day) £6.95
  Saturday delivery £12.00
 
European Union country Standard (3 -5 working days) £7.95
 
Everywhere else Standard (4 -10 working days) £12.95

Returns


We offer free postage on any returns sent within the United Kingdom with the exception - Final reductions and outlet items are not eligible for returns.

We are happy to refund or exchange items (excluding outlet sales and final reductions) within 21 days of receipt as long as it is unused and in its original packaging (subject to our terms and conditions). 


FAQ’s

What is your Returns Policy?


We want you to be delighted with your purchase but if you are not you can return any item within 21 days of receipt as long as it is unused and in its original packaging.


We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We offer free postage on any returns sent within the United Kingdom.


You have a right to cancel your order within seven working days of receiving your purchase. This seven day period begins the day after you receive the items from us. Please notify us in writing within seven working days that you wish to cancel your order and that you intend to return the item(s ) and we will be happy to offer you a full refund including any delivery charge.


How do I return something?

You need to complete the reverse side of the delivery note with the details of the items you are returning and enclose the note with your returned parcel. It would really help us in developing our products if you could give a reason why they were not suitable. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your delivery note, please include a letter giving your name, address, customer number if possible, email address and daytime telephone number plus a note of what you are returning and why, and whether you want a refund or exchange for another product.

For the UK we offer free returns. You can send your return by post and the delivery note that came with your parcel has clear instructions of how to do this.

  1. Use the 'Returns' sticky address label provided by us on the invoice enclosed with your order and affix it on the packaging in which you will return your items. The 'Return' sticker has the address to where your return(s) will be sent. You may wish to reuse the original packaging in which you received your order but please make sure that the returns address is the only one visible on the packaging and that the packaging is suitably wrapped up.
  2. Post your return(s) at your local post office. We recommend you ask for proof of postage (called a 'Certificate of Posting') for your records.
For International returns: 
 
You can send your return by post and the delivery note that came with your parcel has clear instructions of how to do this. 

Make sure your items are securely wrapped and send your return to:

Lace & Ribbons LTD
2, 24 Artesian Road
W2 5AR London
United Kingdom

Unfortunately for International parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.